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January 22, 2018
 
 
Clients

Environment Canada

Health Canada

Department of Justice

Ministry of Finance (British Columbia)

Alberta Health and Wellness 

City of Mississauga

Fisheries and Oceans Canada

Ministry of Government Relations (Saskatchewan)

Public Works and Government Services

Ministry of Attorney General (British Columbia)

New Brunswick Internal Services Agency

Industry Canada

Service Alberta

Canada Revenue Agency

City of Burnaby

National Research Council

City of Regina

Ministry of Transportation (British Columbia)

Atlantic Canada Opportunities Agency

County of Peterborough

New Brunswick Power

Canadian Food Inspection Agency 

 National Energy Board

Town of Cochrane

Ministry of Agriculture (British Columbia)

Canadian Transportation Agency

Ministry of Government Services (Ontario) 

Department of Health (New Brunswick)

City of Red Deer

 Municipality of Wood Buffalo

Veterans Affairs

Western Economic Development

 Sustainable Resource Development (Alberta)

Ministry of Attorney General (Ontario)

Canadian Forces

 Township of Sylvan Lake

Canadian Space Agency

Canadian Environmental Assessment Agency

Transport Canada

Ministry of Aboriginal Affairs (PEI)

Service Ontario

Parole Board of Canada

Enterprise Saskatchewan

Treasury Board Secretariat (Canada)

Alberta Health Services

 Public Health Agency of Canada

City of Prince George

Ministry of Environment (Ontario) 

Canadian International Development Agency

Legislative Assembly of Alberta

 Office of the Commissioner of Lobbying

Canadian Coast Guard

Township of Slave Lake

 Department of Natural Resources (Nova Scotia)

 Grey Bruce Health Unit

Ministry of Forests and Range (British Columbia)

Government of Newfoundland

Infrastructure Canada

BC Assessment

Canada Border Services Agency 

Alberta Liberal Caucus

City of Leduc

Parks Canada

  Department of National Defence 

Town of Canmore

Alberta Employment and Immigration

Ontario Victim Services Secretariat

Abbotsford School District

Ministry of Highways and Infrastructure (Saskatchewan)

Regional District of Okanagan

Infrastructure Ontario

Citizenship and Immigration Canada

New Brunswick Securities Commission

Saskwater

Financial Services Commission of Ontario

Ministry of Northern Development and Mines (Ontario) 

Metrolinx

Regional District of Central Kootenay

City of Corner Brook

 Ministry of Community and Social Services (Ontario)

Legislative Assembly of BC

 Labour Relations and Governance (Ontario)

Correctional Services Canada

  Municipality of Cumberland

Ministry of Aboriginal Affairs (Ontario)

Strathcona Regional District

Department of Health (New Brunswick)

Red Deer County

Nova Scotia Gaming Commission

City of Vancouver

 Alberta Seniors

Delivering Quality Client Services in Government

Time: 1:30 - 3:00 pm EST


Cost: $ 224.00



Group Cost: $ 795.00



Summary:

 

As a public servant, dealing with clients is part of your job.  It may involve internal or external clients and stakeholders, all of whom expect and often demand quality service and advice in your specific area of responsibility. In fact, as a federal, provincial or municipal public servant you are directly accountable for and evaluated on the quality of service you provide to your clients. The focus of the course will be on:

• How to define quality client service
• How to ensure that you understand and meet the needs of your clients
• How to effectively communicate with clients to manage expectations
• The key skills for delivering quality client services
• How to deal with "difficult" clients
 
Who Should Attend:

This course is designed for federal, provincial and municipal public servants whose work involves providing services to internal or external clients. This session will improve the quality of your client relationships and the level and quality of the service you are expected to provide. It will enhance your skill-set whether your position is in IT, human resources, policy, programs, audit, evaluation, administration, corporate, science or other functional areas.


In this information-packed TeleCourse, you will learn:
  • Who your internal and external clients are
  • The meaning of client service orientation
  • How to interact with clients: understanding, manner and responsibility
  • How to use your knowledge for understanding client viewpoints
  • How to determine client needs and build relationships
  • How to provide quality client support and services
  • Key actions and behaviours
  • How to measure client satisfaction: What to measure and the what tools needed
  • How to build trust: Key steps and actions
  • The most effective behaviours in client relations
  • How to deal with difficult clients and reduce conflict
Instructor:
 
The course will be delivered by a highly experienced practitioner and trainer with over 30 years of experience in the public, private and not-for-profit sectors.  Josef Jurkovic is a founder and lead instructor of a national training company, the Centre for Excellence in Communications. Josef  facilitates over 100 training sessions  annually across key areas of internal and external communications and has delivered training for hundreds of federal, provincial and municipal organizations across Canada. He regularly delivers workshops on Communications Skills for Non-Communicators; Effective Writing and Messaging; Employee Engagement; Internal Communications; Strategic, Issues, Risk and Crisis Communications; Media Relations; Briefing and Presentation Skills; Communication and Administrative Competencies; Public Consultations and Citizen Engagement; Public Sector Branding and Marketing; and Stakeholder Communications and Engagement. 
 
How to Attend:

You will receive simple log-in instructions.  The session will be recorded for viewing at your leisure in the event you miss it.

An Individual Five-Year Unlimited Training Pass for all courses can be purchased for $750.00.  A Five-Year Unlimited Office Training Pass may be purchased for $4,450 for up to 10 employees,  $5,700 for up to 20 employees and $7,900 for up to 50 employees (for larger department discounts, please contact us at 1-888-764-1542).